Help, advice and guidance is always available from the our Early Years Consultant, PLA and Ofsted. The Pre-
Your child’s Key Person may not work on all the sessions your child attends and because of this we feel that information about your child should be shared by all the Pre-
Information will not be shared with others outside the Pre-
Confidentiality will be maintained at all times, and the aim is to settle grievances and problems as fairly, speedily and thoroughly as possible.
If any parent/carer has a complaint/problem, they should raise the matter in the first instance with the senior member of staff or the committee chairman. If the situation cannot be resolved, the advice of the Torridge PLA will be sought. Should this still not resolve the issue, the problem will be referred to the committee for consideration and decision.
Note: If you have a complaint with the pre-
Tel: 0300 123 1231
Policies, ‘curriculum’, working methods, materials, equipment and toys are all in line with the above. Tolerance and understanding are encouraged and derogatory remarks and behaviour and the use of stereotypes are discouraged through education and explanation.